Last updated: August 30, 2020
Information We Collect
Account Information: If you sign up for an account with us, we may collect information that you provide to us in connection with setting up the account, such as your username, name and email address. Further, in the course of using your account, you may provide us with additional information through your communications with us.
APIs and Mobile SDKs: We automatically collect certain technical information whenever requests are made to our APIs, including (a) IP address, (b) device and browser information, (c) operating system, (d) the content of the request, (e) the date and time of the request, and (f) limited location and usage data. In addition, when a mobile application uses our SDKs to access our APIs, it may send us certain limited location and usage data.
Hosted Data: In using your account, you may upload data to us via the Upload API and via our apps ("Hosted Data") so that Infopop can host it for you as part of providing our Services. We delete Hosted Data upon your request, however, due to our highly available, distributed implementation of our hosting solution, artifacts of Hosted Data may remain on Infopop systems after you delete the file in your account. We will delete those artifacts in accordance with our standard platform maintenance practices after we either receive a specific request from you to delete the Hosted Data artifacts (along with sufficient information to identify which data you want to ensure are deleted) or we receive a request from you to delete your account.
Feedback: You and/or your end users may provide us with feedback regarding our Services (e.g., in the form of email, suggestions for how to improve our Services, etc). We do not delete this information.
How We Use the Information We Collect
Account Information: We use the account information we collect to provide our Services to you, to maintain your accounts, and to process your transactions. This information is necessary for us to provide the Services to you. We may combine account information with data we receive from other sources. We also may use certain information, such as your email address, to help you by telling you about new Infopop products or features that may be of interest to you and by providing you with examples of how Infopop products and services can be used. We have a legitimate interest in improving and marketing our Services. If you receive promotional emails from Infopop, you can opt out by following the instructions in those emails.
APIs and Mobile SDKs: We use the data collected through our APIs and SDKs (1) for internal diagnostic and analytic purposes (2) to improve our products and services (3) to provide our Services to end users of our customers and (4) to generate anonymized usage statistics. We have a legitimate interest in improving our Services and certain data collection is necessary in order to provide the Services. You can find more information specifically about how we secure and use location data on our telemetry page.
Hosted Data: We use Hosted Data to provide our Services to you.
Feedback: We may use the feedback that you provide for any purpose, including improving our Services. We have a legitimate interest in improving our Services for the benefit of all of our users.
When We Share the Information We Collect With Third Parties
Account Information: We may share your account information with service providers who need access to such information to carry out work on our behalf.
Payment Information: We may disclose Payment Information to (a) our payment provider, Stripe, as described above in the "Information We Collect" section, (b) billing and accounting service providers acting on our behalf.
Website and App Logs and Cookies: We share information about your device and interaction with our website with our service providers that host our website and provide marketing and analytics services to us. These and other third parties that we use may collect information about your device and interaction with our websites or apps (including by using cookies and similar technologies). We do not control how these third parties use or share this information, which is subject to their privacy policies.
APIs and Mobile SDKs: We share data collected through the use of the Infopop SDK with our hosted infrastructure providers. In addition, we may share SDK data with the person or entity that controls the account associated with the data.
Feedback: We may share your feedback with third parties, including our third-party suppliers and partners who help us provide the Services.
Your Choices About What We Do With the Information We Collect
Website and App Logs and Cookies: You may delete cookies from your computer, and most browsers provide the option to block cookies. Note that if you block cookies placed by us (first party cookies), portions of our Services, including our website and apps, may not work as intended.
APIs and Mobile SDKs: If you are an end user of a product or service that integrates our Services, your privacy options will be largely determined by the developer of the product or service. In addition to any privacy options that the developer may have provided you with, you may also be able to control the applications that can collect information about your precise location by using the settings available on your device.
Your Access to and Control of the Information We Collect
Account Information and Hosted Data: You may correct or change certain account information in the account pages we've made available to you, and you may update, correct or delete other Account Information or Hosted Data that you have provided to us at any time by emailing us at email@example.com. If you wish to delete or deactivate your account, please email us at firstname.lastname@example.org, but note that we may retain certain information as required by law or to protect our rights and property.
Website and App Logs, Cookies, APIs and Mobile SDKs: We temporarily retain IP addresses for security and accounting purposes. Given the temporary nature of this storage, it is generally not feasible for us to provide access to IP addresses or the logs associated with them.
Feedback: You may request that we update, correct or delete any feedback that you have provided to us by emailing us at email@example.com, however we may have deleted or anonymized the feedback you had previously provided to us in a way that makes it infeasible for us to associate a particular piece of feedback with a particular user.